Refund Policy

Refund Policy

At SoftFusion, we strive to provide high-quality software development services tailored to business needs. This Refund Policy outlines the conditions under which refunds may be granted for our services.


1. General Terms


Refunds are evaluated on a case-by-case basis. Due to the customized nature of our work, not all services are eligible for a refund. We encourage clear communication throughout the project to ensure satisfaction.


2. Eligibility for Refund


A refund may be considered if:

  • The project has not yet started
  • A significant portion of the agreed service was not delivered
  • The service provided deviates substantially from the project scope outlined in the agreement

Refunds are not available once the client has approved the completed work or if delays are caused by client-side inaction.


3. Non-Refundable Services


The following services are generally non-refundable:

  • Completed and delivered software projects
  • Consulting or advisory sessions
  • Subscription-based services after the billing period begins

4. Requesting a Refund


To request a refund, please send a detailed explanation of your concern to our support team at the contact provided below. Our team will review the request and respond within 10 business days.


5. Resolution Process


We may offer alternative solutions before approving a refund, such as project corrections, adjustments, or credit toward future services. Our goal is to find a fair resolution that respects both parties.


6. Changes to This Policy


SoftFusion reserves the right to update this Refund Policy at any time. Please revisit this page periodically for any changes.


7. Contact Us


For questions regarding our refund policy, please contact: